Frequently asked questions

DISCOUNT HAIL REPAIR

Who is Discount Hail Repair?


Discount Hail Repair is a locally owned and operated company in Aurora, Colorado that specializes in Auto-Hail Repair and Paintless Dent Repair. Our mission is to repair our customer’s vehicles with as little paint and body work as possible, while making the repairs easy and affordable to all.




How long has Discount Hail Repair been in business?


Discount Hail Repair began doing retail work in 2016 for the Fort Worth/Arlington/Denton Storms. But our owner, Wes, has been in the industry since 2008. He started off doing touch-up, bumper repair, and headlight restoration and in 2013 began learning Paintless Dent Repair. He traveled all over the United States and the world to perfect his craft and then set up shop in his hometown to help his neighbors of DFW.

After becoming an Award Winning Shop in 2019, Discount Hail Repair partnered with X-Dent Repair and Schomp Automotive, moving to Aurora Colorado to serve our neighbors of the Denver-Metro Area.

Aside from Wes, some of our technicians have been perfecting their trade over the last 25 years. At Discount Hail Repair, we only hire the best of the best to repair our customer’s vehicles.




Does Discount Hail Repair service repairs Mobily?


Depending on availability, mobile repairs on Minor Dents, Door Dings, and Minor Collision may be available. If you would like to check the availability of our mobile repairs, please give us a call!

Because of the number of dents and the time it takes for vehicles to be repaired through auto-hail damage, repairs will need to be done at one of our locations for this service. We do, however, offer shuttle assistance for our customer’s who are unable to make it into the shop, or need a ride home once their vehicle is dropped off.




Does Discount Hail Repair work with my insurance company?


Yes! We work with all insurance providers nationwide.




Where are your shop(s) located?


Currently, we are located inside of the Schomp Collision Center behind Schomp Mazda at:

90 Havana St.

Aurora, CO 80010




Do I need to make an appointment or can I just stop by?


You care more than welcome to come by during our business hours, but we always recommend calling to book an appointment first so that we may ensure that one of our owners is available to provide you with their full undivided attention.




What companies have you done work for?


Discount Hail Repair has worked on projects for many of the name brands you know and love, including Ford, Chevrolet, Volkswagen, Subaru, and more. In the past we’ve also contracted with larger PDR companies like X-Dent, Dent Wizard, Presi-dent and KHS to help repair damages at Air Force Bases, Enterprises, Calibers, and Service Kings. We regularly service wholesale lots such as RLB in Fort Worth, and we’ve contracted with Gemini Body Shops in Australia, as well as VW factory plants in Mexico.

But our favorite person to work for, of course, is you!




Why should I choose Discount Hail Repair over another shop?


Two words: Quality & Service.

Discount Hail Repair’s technicians ensure the highest quality repair and our Customer Programs guarantee the utmost paramount Customer Service in the industry. Our mission is to not only repair your vehicle back to it’s pre-hail condition, but to also put a smile on your face.




So is Discount Hail Repair a Body Shop?


No, we are not a Body Shop, we are strictly a Paintless Dent Repair Facility. Therefore we do not paint or do any conventional repairs. We do, however, contract with Schomp Collision for any repairs outside of PDR.





CUSTOMER PROGRAMS

What is Claim Assistance?


Claim Assistance is where we help you file your claim. Whether it’s your first time, or you’re a veteran hail victim, we are here to help in any way we can. Call in you claim with us and let your company know that Discount Hail Repair will be handling your repair, and we will take it from there so that you can get back to what matters to you most.




What is Deductible Assistance?


Deductible Assistance is a discount we provide to our customers to help waive their deductible. Normally a Deductible can range from $250 - $2,000 depending on the policy holder. Discount Hail Repair guarantees Deductible Assistance on claims with a deductible of 15% of less of the total cost of damage after all supplements have been approved, up to $1,000. To find out if you qualify for Deductible Assistance, call to schedule your appointment today!




What is Car Rental Assistance?


Car Rental Assistance is where we help pay for your car rental, or provide you with a loaner vehicle.

Because not everyone has an additional car they can use, or rental coverage on their policy, we will either provide you with a loaner, or pay for the daily rate of the vehicle plus the tax, so long as your vehicle meets the minimum damage requirements.




What is Shuttle Assistance?


Shuttle Assistance is our complementary service to make sure you and your car are able to get where you need to go! Some of our customers are able to bring their car into the shop, but need a ride home or to their rental location. This is where our shuttle assistance comes in.

Let one of our friendly staff members take you where you need to go. Whether it is home, work, or your local Enterprise, if it makes your repair easier on you, that’s what we’ll do!




What is Referral Rebate Program?


Do you have friend and family members with hail damage on their cars?! Get up to $200 CASH car upon completion of repair!




What is the No Obligation Consultation?


The No Obligation Consultation is just that! A FREE consultation with no strings attached. Bring you vehicle into our facility to go over the damages, meet our friendly staff, and how we do what we do! If you want to drop that same day – GREAT, we’ll make it happen, if you don’t that’s okay too. It really is no strings attached. 😊





PAINTLESS DENT REPAIR

What is Paintless Dent Repair?


Paintless Dent Repair is the process used to remove imperfections caused by door dings, minor collision, or hail on aluminum or steal vehicles without paint or body work.




How does Paintless Dent Repair work?


Paintless Dent Repair is done by a skilled technician, who uses an assortment of specialty tools to push each individual dent up from behind, or under, each panel.

In the event dents are unable to be pushed up from behind the panel, the technician may use tools which physically pull the dent out.




How do I know if Paintless Dent Repair is right for me?


Virtually any vehicle made from steel or aluminum is eligible for Paintless Dent Repair, so long as the dent(s) do not have any cracked/chipped paint.

Other factors that may disqualify a vehicle’s dent(s) from being repaired are:

  • If the metal is severely “stretched,” or damaged to the point the metal is unable to go back to its original position.
  • If a dent is over a major brace.
  • If the dent is severely damaged and straddles a major bodyline of the vehicle.

All repairs also depend on the skill level of the technician. And while a technician with a high skill level will be able to fix some of the most terrifying dents, they will also be upfront and transparent when they feel like a dent might not be 100% PDR-able.

To find out if your dent(s) are repairable through PDR, it is best to consult a skilled and certified technician.




Why can’t I get a price for my dent over the phone?


The cost of paintless dent repair is customized to your vehicle, and your dent. And while credible companies will base their pricing off of a standardized matrix, there are, still, too many variables that need to be seen by a trained set of eyes to provide a fair estimate for repair.

Seeing your dent in person doesn’t just make sure that a customer doesn’t get undercharged for their repair, it also ensures that they are not getting OVERCHARED either.




How much does Paintless Dent Repair cost?


Cost of Paintless Dent Repair varies depending on:

  • The year/make/model of the vehicle
  • The number of dents being repaired
  • The size(s) of the dent(s) (length, width, Depth)
  • The material of the vehicle (aluminum or steel)
  • Available access to the dent from behind the panel
  • Whether or not it is on a body line

Generally, Paintless Dent Repair will start around $150 and will increase in correspondence with the overall difficulty of the dent.




I have cracked paint, should I still get Paintless Dent Repair?


Because the paint is cracked, it would not qualify for Paintless Dent Repair. However, many times a dent with cracked paint can still be repaired with PDR techniques and touched up to remove any blemishes caused by the impact. Of course paint damaged dents vary and it is always best to consult with a certified technician for repairs.




How long does it take to fix a dent?


Time to repair depends on the size, severity and location, and accessibility of the dent. More minor dents may take 1-2 hours, while more major dents may take much, much longer. A certified, skilled, technician will be able to provide an accurate estimate of time once they see your dent, in person.




Should I file a claim to fix my dent?


Depending on the cost of repair, and the amount of your deductible, it may be best to go through insurance. However, we always recommend consulting with your technician before deciding whether to file a claim.





AUTO-HAIL REPAIR

What is Auto-Hail Repair?


Auto Hail Repair is the process of restoring the damages to a vehicle caused by a hailstorm using paintless dent repair, and/or conventional repair methods. Auto Hail Repair is the all encompassing repair of the vehicle including, all parts, glass, and panels on the vehicle impacted by the storm.




How long does Auto-Hail Repair take?


The time it takes to complete the Auto-Hail Repair Process may vary based off of the severity of the damage to your vehicle. Some companies will keep your vehicle for as long as 3 months to repair. However, 3 months is not the actual repair time. A repair facility who takes longer than a month to repair the damage on your vehicle is normally just holding your vehicle in a lot so that you cannot take it elsewhere.

A majority of repairs should be completed within 7-10 business days from the day your vehicle is dropped off, and the more extensive repairs should only take as long as 1 month. This amount of time includes the time it takes for the insurance to come out and re-access any damages for submitted supplements, as well as the actual repair time of the dents, glass, and parts.




What does Auto-Hail repair cost?


The actual cost of Auto-Hail Repair will vary based on the severity of the damage. Claims may range from as low as $1,200 all the way up to $20,000 depending on the type of vehicle, the size and amount of the dents on the vehicle, the parts and glass needed to replace.

The good news is that if you have full coverage insurance on your vehicle, you will most likely not pay anything out of pocket for your repairs.




Why is the cost to repair my vehicle more than what my insurance paid?


When your insurance does their first estimate at your home, corporate body shop, or in a CAT tent, they normally only write the vehicle for 30%-60% of the total cost to repair. They do this for a various amount of reasons, but mostly, because they know that if the customer keeps the check and neglects to repair their car, than they will save 40%-60% on that claim and not have to pay to fix the car again in the future. Also, the adjuster knows that if the customer drops the vehicle off at a body shop, the body shop will most likely send in a supplement either way.




Will filing a claim to repair my hail damage raise my rates?


Hail damage is considered an “Act of God,” and therefore is not subject to penalize the policy holder to making a claim. If you see a rise in your premiums after a hail storm, it is because the insurance provider has raised premiums for ALL customers within that area, whether they filed a claim or not.

In the event that the insured has had multiple back to back claims on a vehicle, the insured’s underwriting policy may state that they will be subject to a penalty whether the claim is for hail, or collision. If you have had multiple claims on your vehicle, it is always best to check with your agent, or review your underwriting policy to verify if you are subject to premium penalties.




My insurance company told me I have to replace my hood, trunk and/or my roof, so that means I have to take it to a body shop right?


NOPE. Many times an insurance company will write panels to replace because replacing the panel is less expensive for them than it is to repair the panel with PDR.

Many times a skilled technician can save panels from replacement, which saves your vehicle’s factory paint, and shortens the total time to repair your vehicle.

To find out if your panels can be saved using PDR, see a facility that actually specializes in PDR to get an honest opinion.




Should I replace my hood, roof, or trunk?


If you can avoid it, NO! The factory paint and parts on your vehicle are the best that they are ever going to be, and 99% of insurance companies will not pay to replace panels with OEM parts. That being said, if a hood or trunk need replacement, as a last resort, the functionality of your vehicle will be okay, but replacing a roof will most likely cause leaks down the line, leading to electrical issues, potential mold, and more problems that nobody wants to deal with. In the event that a roof is not PDR-able, we reccomend using a "Push to Paint" option, which means that all of the PDR-able dents will be pushed, and any that are beyond repair will be conventionally repaired to make your roof look good as new. To find out if your car is PDR-able or if it will need to be "pushed to paint" consult with a skilled and certified technitian.




Why should I take my car to a PDR shop instead of a traditional Body Shop?


A few reasons why a PDR is a better suited choice for most hail repairs over a traditional body shop include:

  • PDR shops are specialized in their trade and can normally save panels that the insurance has written to replace, while body shops normally make money on panel replacement, paint, and bondo, which is terrible for your vehicle.
  • While PDR shops normally only do PDR at their facility, they can still complete your repair from start to finish by outsourcing to local body shops. This means, only the panels that are necessary for conventional repair will be conventionally repaired.
  • Body shops contract PDR technicians to repair dents on hail damaged vehicles, for a small percentage of the cost. Many times, the person who does this work for the body shop owns their own PDR shop elsewhere that you can utilize for repair.




Why should I take my car to smaller business instead of a big name shop?


A few reason why taking your vehicle to a smaller business instead of a big corporate body shop include:

  • 9 times out of 10 the corporate body shop will require you to pay your deductible, no matter how big or small.
  • Smaller companies normally personalize their service more to make sure the customer is taken care of.
  • Big name body shops contract their work to the local smaller businesses, anyways.




Can I get my hail repaired at my home or work?


Unfortunately, because of the amount of dents on the vehicle after a hail storm, and the fact that not all hail dents are visible from outside, it is not feasible to complete a mobile repair with Auto-Hail Damage.




Do I have to fix the hail damage on my car?


Yes, filing a claim on damages to a vehicle and then not repairing the claimed damages is considered insurance fraud.

And while your insurance provide might not ever find out about it, if it hails again, they won’t pay for the second claim, and could potentially drop your policy all together.




What happens if I filed a claim last year, never got it fixed, and now I have more hail on it THIS year?


When your vehicle has two storms worth of damage on it, the insurance company will charge you 2 deductibles. They will also estimate the total damage on the vehicle and deduct the previous amount paid in the first claim, from the second claim. Lastly, depending on the severity of the damages after the second storm, it could completely total your car!




I bought my car with hail damage, can I claim it?


Unfortunately, you cannot claim hail damage on a vehicle that was bought that way. However, most of the time you can work out a cash price with a local shop, and they will work with you to get your car looking good as new again!




I don’t have comprehensive/full coverage, can I still claim my hail damage?


Unfortunately, you cannot claim hail damage on a vehicle without full or comprehensive coverage. However, most of the time you can work out a cash price with a local shop, and they will work with you to get your car looking good as new again!




My car is totaled and I bought it back, can I fix the hail damage?


Yes! Most of the time you can work out a cash price with a local shop, and they will work with you to get your car looking good as new again!




I’m scared my car will total if I claim it, what should I do?


We understand that our cars are one of the most important assets we possess. They get us from point A to point B, make sure we get to work on time, and ensure our lives run smoothly.

If you are worried about your vehicle totaling and are hesitant to file a claim, we recommend scheduling a No Obligation Consultation with us to review the vehicle and get an honest opinion before you start the process.

Sometimes, depending on the vehicle and the amount of damage, we are able to work with your insurance company to avoid a total loss, but if that is not feasible, we will make sure to tell you up front and provide you with all of your options so that you can make the most informed decision you can!





INSURANCE QUESTIONS

How does the deductible work?


Whenever you signed up with your insurance company a deductible was put into effect for any time you get damage to the vehicle. When a claim is applied, the adjuster will then write up an estimate and deduct the deductible from the total amount.

At facilities that do not waive your deductible for you, your deductible is to be payed out of pocket upon completion of repairs.

It is the same as when you go to the doctor for a visit, and at the end the clerk charges you a portion of the fee for your visit, and bills the rest to your insurance provider!




What is a supplement or supplement request?


A supplement request is when a shop of repair finds additional damages that were not included on the vehicle’s original estimate. The shop will document these damages and submit them to the insurance provider for review. Upon re-view of the supplement and the vehicle, the insurance will issue payment to the shop of repair for whatever charges they see fit for the additional damages.

The good news is, supplement requests are only billed to the insurance companies and you are not at risk for additional charges from the shop, nor are you subject to any additional charges from your insurance, as it is all a part of the same claim.




What is Select Service and DRP?


Select Service or DRP (Direct Repair Program) Facilities are shops that have an agreement with your insurance provider to repair your vehicle at their designated pricing matrix and charge you for your deductible upon completion of repairs. In exchange for doing so, your insurance provider places them on a “list” which they provide to their customers in the case that they do not know where to take their vehicle for repairs.




Do I have to take my car to a Select Service/DRP Shop?


No. By law, you are allowed to repair your vehicle at any repair facility you choose. An insurance company may ask for your initial estimate to be done at one of their DRP facilities, due to their adjusters being short staffed at the moment, but it is ultimately your right to choose your shop of repair.

If you think that your insurance company has forced you to repair your vehicle at a facility, that is referred to as “Steering,” and should be reported to the appropriate governing authority.




What is “Steering”?


“Steering” is defined as the practice of insurance companies directing First Party Insureds and/or Third Party Claimants to or away from specific repair facilities or providers. Steering is illegal in Texas, and in the United States as a whole.

If you feel like you are a victim of Insurance Steering, and reside in the State of Texas, please reach out to the Texas Department of Insurance to file a complaint at: 1-800-252-3439




I have an out of state insurance provider, do I have to go back to my state for repairs?


No, you can repair your vehicle in ANY state. All you have to do is call you insurance provider to file your claim and they will arrange for an independant adjuster to come out and look at the vehicle.





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SHOP LOCATIONS

AURORA, CO

580 S. Havana St

Aurora, CO 80012

Located inside of Schomp Subaru

 

90 Havana St. 

Aurora, CO 80010

Located inside of Schomp Mazda

Discount Hail Repair is BY APPOINTMENT ONLY. 

Our appointment hours are:

Tuesday - Friday from 8:00AM - 6:00PM

Saturdays - 9:00AM - 2:00PM

CLOSED SUNDAY AND MONDAY

To book your appointment, call 1-844-766-4245 today!

CONTACT INFORMATION

PHONE: 1-844-766-4245 

Discount Hail Repair's Telephone Customer Service Hours are: 
Monday - Friday from 8:00AM - 6:00PM
Saturdays from 10:00AM - 2:00PM

CLOSED SUNDAY

Reach us 24/7 on: 

Websiite: www.discountautohailrepair.com/contact

OR

Email: contact@discountautohailrepair.com

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Discount Hail Repair is Insurance Approved and works with all Insurance providers.

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